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Welcome to the REFUFIN Chat, a dedicated space designed to assist people during their journey to integrate into Finnish society.

This chat is your resource for asking questions and seeking guidance on various aspects of integration in Finland, tailored specifically to the needs and challenges faced by those who have fled the war in Ukraine

We are here to help 

Within this chat, you can ask questions about topics such as work, documents, studying, and other essential areas of integration, including information on moving to Finland. Our team of volunteers is here to provide accurate and relevant information. Our volunteers have undergone specific training to ensure that the support they offer is reliable and helpful.

In addition to our online support, we provide offline assistance, known as "Support Person." These volunteers offer in-person help for Ukrainian refugees in Finland. From airport pickups to accompanying you to reception centerer police, they are here to guide you through unfamiliar situations and provide a warm welcome on your journey to integration.

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Getting Assistance is Simple

Online help:

  1. On the desktop version of the page, look for the yellow sign 'Онлайн помощь'  icon in the right corner. The chat is made for Ukrainian or Russian speaking auditory made in different cases we also can provide help in English.

  2. Click the icon, enter your name and email, then type a question.

  3. Once a volunteer sees your question, they will promptly reach out to assist you.

Offline help:

1. Visit our website look for the yellow sign 'Онлайн помощь' icon in the right corner.

2. Access the Chat:

Click the icon to access the chat interface.

Enter your name and email so we can contact you.

​3. In the chat, provide the following details in free form:

  • A Short Description of the Case

  • Dates of Help Needed

  • Name of the Person Requesting Help

  • Location: Specify where support is required

  • Required Language (Ukrainian, Russian, or English)

4. Submit Your Request:

Once you've entered the necessary information, submit your request.

Our volunteers will promptly review your request.

A dedicated Support Person will reach out to you to coordinate and provide the offline assistance you need.

Please note that not every request may fall within the scope of our competence and capabilities. But in any case, we will advise you and, if necessary, refer you.

Please note that our volunteers may not be available 24/7 to monitor the chat. While we strive to respond promptly, there might be a slight delay in receiving a reply. Rest assured, we are committed to providing you with a response via email within a maximum of 24 hours.

As you interact with our volunteers, remember that you're not alone in this journey. Feel free to ask questions, share your experiences, and find the support you need to create a better life in Finland.

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