Chat REFUFIN
Welcome to the REFUFIN Chat, a dedicated space designed to assist people during their journey to integrate into Finnish society.
We have moved our online chat support from this website to Telegram.
To get help with integration in Finland, please write to us in the REFUFIN Telegram chat. Our volunteers reply as soon as possible.
Chat on Telegram with our volunteers by contacting this telegram account:
👉 @REFUFIN_VOLUNTEERS
We had to choose a new platform for our support, so we asked both people who use the service and those who support it which platform they would prefer. About 90% of respondents chose Telegram, so we moved there.
This chat is your resource for asking questions and seeking guidance on various aspects of integration in Finland, tailored specifically to the needs and challenges faced by those who have fled the war in Ukraine
We are here to help
Within this chat, you can ask questions about topics such as work, documents, studying, and other essential areas of integration, including information on moving to Finland. Our team of volunteers is here to provide accurate and relevant information. Our volunteers have undergone specific training to ensure that the support they offer is reliable and helpful.
In addition to our online support, we provide offline assistance, known as "Support Person." These volunteers offer in-person help for Ukrainian refugees in Finland. From airport pickups to accompanying you to reception centerer police, they are here to guide you through unfamiliar situations and provide a warm welcome on your journey to integration.
How to contact REFUFIN volunteers in Telegram
Online help:
-
Open Telegram on your phone or computer.
If you do not have Telegram yet, you can download it and create an account. -
Use the search bar in Telegram.
Type: @REFUFIN_VOLUNTEERS -
Open the account when it appears in search results.
-
Send your message in the chat. Describe in details your situation.
You can write in Ukrainian, Russian, English, or Finnish. -
Wait for a reply from a volunteer.
Please note that our volunteers may not be available 24/7 to monitor the chat. But you will receive the respond within 24 hours.
Offline help:
1. Access the volunteer account @REFUFIN_VOLUNTEERS in Telegram (check the instructions above) .
2. In the chat, provide the following details in free form:
-
A Short Description of the what kind of support you need
-
Dates of Help Needed
-
Name of the Person Requesting Help
-
Location: Specify where support is required
-
Required Language (Ukrainian, Russian, English or Finnish)
3. Submit Your Request:
Once you've entered the necessary information, submit your request.
Our volunteers will promptly review your request.
A dedicated Support Person will reach out to you to coordinate and provide the offline assistance you need.
Please note that not every request may fall within the scope of our competence and capabilities. But in any case, we will advise you and, if necessary, refer you.
As you interact with our volunteers, remember that you're not alone in this journey. Feel free to ask questions, share your experiences, and find the support you need to create a better life in Finland.