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Volunteer role "Online support"

  • 22vaihetta


The goal of this training is to equip volunteers with the necessary knowledge and tools to provide effective information support in the REFUFIN Chat. You will learn: How to use the Wix platform to assist in the Chat. Where and how to find information to answer questions. Basic principles of answering the questions. Effective communication online. How to navigate and respond when faced with personal emotions or challenging cases in the chat. The importance of recognising the limits of a volunteer's abilities to prevent burnout and ensure the provision of quality help in the long term.

Voit liittyä tähän ohjelmaan myös mobiilisovelluksessa.




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